Refund policy

RETURN AND REFUND POLICY

Last updated: [2-19-26]

Thank you for shopping at Dermis & Discovery

To initiate a refund:

1. Contact us at dermisdiscovery@gmail.com with your order number

2. Provide photos of the product and reason for return

3. We will provide return shipping instructions

4. Once we receive and inspect the returned item, we will process your refund

Refunds will be issued to your original payment method within 5-10 business days after we receive the returned product.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the product is defective or we made an error in your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dermisdiscovery@gmail.com

To initiate a refund:

1. Contact us at dermisdiscovery@gmail.com with your order number

2. Provide photos of the product and reason for return

3. We will provide return shipping instructions

4. Once we receive and inspect the returned item, we will process your refund

Refunds will be issued to your original payment method within 5-10 business days after we receive the returned product.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the product is defective or we made an error in your order.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dermisdiscovery@gmail.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

dermisdiscovery@gmail.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Discovery.

REFUND ELIGIBILITY

We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase, you may request a refund within 30 days of delivery.

To be eligible for a refund:

- Products must be unused and in original packaging

- You must provide proof of purchase (order number)

- Products must be returned within 30 days of delivery date

REFUND PROCESS

To initiate a refund:

1. Contact us at dermisdiscovery@gmail.com with your order number

2. Provide photos of the product and reason for return

3. We will provide return shipping instructions

4. Once we receive and inspect the returned item, we will process your refund

Refunds will be issued to your original payment method within 5-10 business days after we receive the returned product.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the product is defective or we made an error in your order.

NON-REFUNDABLE ITEMS

The following items cannot be returned:

- Products that have been opened or used (for hygiene reasons)

- Products returned more than 30 days after delivery

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact us immediately at dermisdiscovery@gmail.com with photos. We will replace the item or issue a full refund at no cost to you.

For questions about returns and refunds, contact us at:

Email: dermisdiscovery@gmail.com

Response time: Within 24-48 hours